FAQ

Where do I sign up or log in?

Use your admin console (for example m.pregoi.com). Sign-up and sign-in are available there.

I forgot my password or cannot sign in

Use the Forgot password or Reset password link on your admin console sign-in page. If your organization uses SSO, sign in through your company identity provider. If you are locked out or the reset email never arrives, ask an organization admin or Prego support. See Authentication.

How do I get API access?

Ask your Prego administrator for base URLs and how to obtain tokens. Most REST APIs expect a bearer token in the Authorization header (often a JWT). See API overview and Quick start for developers.

Where are the full API specs?

This site summarizes how to authenticate and call common APIs. Machine-readable descriptions (OpenAPI) are published with the product; your administrator or integration packet can point you to the spec for your environment.

How do I run Prego locally?

Prego is normally used as cloud software. If your organization maintains a private development stack, follow your internal runbook or Quick start for developer-oriented setup.

What is My AI and Autopilot?

My AI in the admin console combines Knowledge (uploaded documents for retrieval), Autopilot (scheduled or on-demand AI jobs), and Chat. HTTP APIs for integrations live under /{companyId}/api/my-ai/* and are routed through Prego’s API gateway. See My AI API and the Autopilot guide.

Test run in the Autopilot create flow is a preview only (step walkthrough and refreshed sample output); it is not the same as saving a pilot or choosing Run now. See the Test run row in the Glossary.

What is the MCP Hub?

The MCP Hub lets you connect company-approved AI assistants and tools to Prego using the Model Context Protocol (MCP). Your administrator enables it and shares connection details. See MCP Hub overview and Integrations for how it fits next to HTTP APIs and the SDK.

Where is system status?

Use System status on the main site: pregoi.com/developers/status. The docs also summarize expectations under System overview.