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Billing

Billing in Prego is how your organization pays for the product, tracks plan limits, and updates payment methods (when your contract uses self-serve billing).

Overview

  • Plans — Names and limits (seats, modules, AI usage) depend on what you purchased. Your order form or admin welcome email is the source of truth.
  • Admin console — Use the Billing area to view the current plan, invoices (if exposed), and payment method when your deployment enables it.
  • Payment provider — Charges are processed through Prego’s payment integration (for example card or invoice billing, depending on region and deal structure).
  • My AI — When enabled, AI features may be metered, credit-based, or included in your plan. If usage limits apply, they are shown in the admin console or your contract.

Who can change billing

Usually only organization admins or billing contacts can update payment details or upgrade plans. If you need a change and cannot access Billing, ask an admin or Prego support.